■Overview
This is a flow that adds ticket information to Zendesk when a chat is initiated on Channel Talk.
■Recommended for
1. Those who handle customer inquiries and questions using Channel Talk
・Customer support personnel who have implemented Channel Talk to improve efficiency in customer service
・Support teams that provide real-time customer service
2. Those who manage customer service tickets with Zendesk
・Those who manage customer service data with Zendesk
・Those responsible for analysis and report creation based on Zendesk data
■Benefits of using this template
Channel Talk can streamline customer support operations, allowing for smooth customer service.
However, when customer inquiries are concentrated, manually adding tickets to Zendesk may feel cumbersome.
This template allows you to automatically add ticket information to Zendesk when a chat is initiated on Channel Talk, reducing the burden of manual work.
With the automation of data addition to Zendesk, the status of responses is visualized, making it easier to manage overall progress.
By improving the efficiency of manual tasks, you can focus on customer service, enabling quick responses to customer inquiries and improving the productivity of the entire team.
■Notes
・Please integrate both Channel Talk and Zendesk with Yoom.
・Zendesk is an app available only with the Team Plan and Success Plan. For the Free Plan and Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be aware.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
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