When a ticket is created in Zendesk, generate the response content using Dify and notify in Google Chat.

  1. Apps
  2. Dify
  3. When a ticket is created in Zendesk, generate the response content using Dify and notify in Google Chat.
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■Overview

This flow notifies Google Chat by creating a response in Dify whenever a ticket is created in Zendesk.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.

‍

‍■Recommended for

1. Customer support teams handling customer inquiries in Zendesk

・Those whose main task is handling inquiries

・Managers aiming to improve customer satisfaction and operational efficiency


2. Those using Dify in their operations

・Those working on optimizing operations using AI

‍

■Benefits of using this template

When a ticket is created in Zendesk, a response draft is automatically generated in Dify and notified to Google Chat, streamlining the inquiry response process.

The person in charge can review the content before presenting it to the customer, allowing for modifications if necessary.

‍

■Notes

・Please integrate Yoom with Zendesk, Dify, and Google Chat respectively.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the configured flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

・For how to integrate Dify with My Apps, please refer to here.

・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the following.
　https://intercom.help/yoom/ja/articles/6647336

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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