When a ticket is created in Chat Plus, add the ticket information to Zendesk.

■Overview

This is a flow to add ticket information to Zendesk when a ticket is created in Chat Plus.
By using Yoom, you can easily integrate apps without the need for programming.

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■Recommended for

1. Companies using Chat Plus for customer support

・Those who want to efficiently manage information while handling customer support using Chat Plus

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2. Those who have implemented Zendesk for efficient customer support

・Those who want to improve the quality of customer support and reduce the burden on employees

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■Benefits of using this template

By using this template, when a ticket is created in Chat Plus, ticket information is automatically added to Zendesk.
This provides several benefits.
First, it eliminates the need for manual data entry, reducing work time and contributing to increased productivity.
Staff can focus on customer support itself, which may lead to improved customer satisfaction.

Additionally, it prevents human errors as there is no need for manual ticket creation.
The risk of spelling or input errors when transferring information is reduced.

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■Notes

・Please integrate Yoom with both Zendesk and Chat Plus.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

・For instructions on setting triggers in Chat Plus, please refer to here.