When a chat is initiated in Channel Talk, create a response using Dify and notify Microsoft Teams.

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  2. Dify
  3. When a chat is initiated in Channel Talk, create a response using Dify and notify Microsoft Teams.
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■Overview

This flow notifies Microsoft Teams with responses created by Dify when a chat is initiated in Channel Talk.

By using Yoom, you can easily integrate apps without the need for programming.

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■Recommended for

1. Companies using Channel Talk for customer support

・Those who find it time-consuming to handle inquiries in Channel Talk

‍

2. Those using Dify to generate text and response content

・Those who want to leverage Dify's auto-generation for quick and high-quality customer support

‍

3. Companies using Microsoft Teams as an internal communication tool

・Those who want to ensure they don't miss important information

‍

■Benefits of using this template

By utilizing this flow, inquiries in Channel Talk trigger automated response generation by Dify and notifications to Microsoft Teams. This offers several benefits.
Firstly, since inquiries and response drafts are notified together, response speed improves. Additionally, the risk of missing important information is reduced, preventing oversight in responses.

Furthermore, information sharing within the team becomes smoother, and collaboration among members is strengthened, leading to more efficient communication.
From the above, using this flow is expected to improve the quality of customer support and the overall performance of the team.

‍

■Notes

・Please integrate Channel Talk, Dify, and Microsoft Teams with Yoom.

・For information on how to integrate Dify with My Apps, please refer to here.

・Microsoft365 (formerly Office365) has both personal and business plans (Microsoft365 Business), and if you are not subscribed to the business plan, authentication may fail.

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In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
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