When a ticket is created in Zendesk, notify Microsoft Teams.

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  3. When a ticket is created in Zendesk, notify Microsoft Teams.
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■Overview

This is a flow where a notification is sent to Microsoft Teams every time a new ticket is created in Zendesk.

By integrating Zendesk with Microsoft Teams, you can customize the created tickets and automatically post them to Microsoft Teams via messages, eliminating any gaps or omissions in information management.

‍

‍■Notes

・Please integrate both Zendesk and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you have set will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

‍

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About the Apps You Use
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Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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About the apps you use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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