When a ticket is created in Chat Plus, generate the response content with Dify and notify Microsoft Teams.

  1. Apps
  2. Dify
  3. When a ticket is created in Chat Plus, generate the response content with Dify and notify Microsoft Teams.
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■Overview

This flow creates a ticket in Chat Plus, generates a response with Dify, and notifies Microsoft Teams.

By using Yoom, you can easily integrate apps without the need for programming.

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■Recommended for

1. Companies using Chat Plus for customer support

・Those who find it time-consuming to handle inquiries with Chat Plus

‍

2. Those using Dify to generate text and response content

・Those who want to leverage Dify's auto-generation for quick and high-quality customer support

‍

3. Companies using Microsoft Teams as an internal communication tool

・Those who want to ensure they don't miss important information

‍

■Benefits of using this template

By utilizing an automated flow that creates a ticket in Chat Plus, generates a response with Dify, and notifies Microsoft Teams, you can achieve operational efficiency and prompt responses.
This reduces time loss and allows for smooth handling of important tickets.

Additionally, reducing manual tasks decreases errors and improves reliability.
Furthermore, notifications in Microsoft Teams ensure that information is immediately shared with all team members, enhancing collaboration and improving overall team performance.

By leveraging this flow, you can simultaneously achieve work efficiency and improved teamwork.

‍

■Notes

・Please integrate Yoom with Chat Plus, Dify, and Microsoft Teams.

・For how to integrate Dify with My Apps, please refer to here.

・Microsoft365 (formerly Office365) has both personal and business plans (Microsoft365 Business), and if you are not subscribed to the business plan, authentication may fail.

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