When a ticket is created in Chat Plus, generate the response content with Dify and notify Microsoft Teams.
When a ticket is created in Chat Plus, generate the response content with Dify and notify Microsoft Teams.
Launch this workflow to connect
Dify &
ChatPlus &
Microsoft Teams
!
■Overview
This flow creates a ticket in Chat Plus, generates a response with Dify, and notifies Microsoft Teams.
By using Yoom, you can easily integrate apps without the need for programming.
■Recommended for
1. Companies using Chat Plus for customer support
・Those who find it time-consuming to handle inquiries with Chat Plus
2. Those using Dify to generate text and response content
・Those who want to leverage Dify's auto-generation for quick and high-quality customer support
3. Companies using Microsoft Teams as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By utilizing an automated flow that creates a ticket in Chat Plus, generates a response with Dify, and notifies Microsoft Teams, you can achieve operational efficiency and prompt responses.
This reduces time loss and allows for smooth handling of important tickets.
Additionally, reducing manual tasks decreases errors and improves reliability.
Furthermore, notifications in Microsoft Teams ensure that information is immediately shared with all team members, enhancing collaboration and improving overall team performance.
By leveraging this flow, you can simultaneously achieve work efficiency and improved teamwork.
■Notes
・Please integrate Yoom with Chat Plus, Dify, and Microsoft Teams.
・For how to integrate Dify with My Apps, please refer to here.
・Microsoft365 (formerly Office365) has both personal and business plans (Microsoft365 Business), and if you are not subscribed to the business plan, authentication may fail.
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See more
About the Apps
Templates using
Dify
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
Templates using
ChatPlus
When a chat is initiated in Chat Plus, this flow adds a new contact to the SendGrid contact list. It enables labor-saving and real-time reflection of lead and customer information. This helps reduce human error and leads to quick and highly accurate follow-ups.
When a chat is initiated in Chat Plus, this flow creates a contact in HubSpot. It enables the reduction of work hours and real-time reflection of chat user information. It helps minimize human errors and leads to swift and highly accurate follow-ups.
When a ticket is created in Chat Plus, this flow adds the ticket information to Microsoft Excel. This not only facilitates the sharing and data analysis of inquiries that have been ticketed but also helps prevent transcription errors and omissions in registration.
Templates using
Microsoft Teams
A flow bot that automatically starts at the end of each month and sends notifications via Teams. This flow bot can perform various automated processes through the flows added after the branch on the right side. *For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to spreadsheets, or regular data backup processing.
You can add content posted in a specific room on Microsoft Teams to a Google Spreadsheet. By automating the transcription process, you can prevent human errors and improve work efficiency.
This is a business workflow that automatically adds members from Microsoft Teams posts to Google Workspace groups. It saves effort and streamlines group management.
About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see detailsTemplates
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.
When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, this flow generates a response using Dify and notifies Google Chat. This can reduce the time required to create responses to inquiries, thereby alleviating the burden on the person in charge.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
ChatPlus
Yoom allows you to integrate with Chat Plus's API without any code, enabling the automation of various tasks. For example, you can notify Slack or Chatwork when an inquiry occurs in Chat Plus, or automatically store customer information in kintone or spreadsheets.
see detailsTemplates
When a chat is initiated in Chat Plus, this flow adds a new contact to the SendGrid contact list. It enables labor-saving and real-time reflection of lead and customer information. This helps reduce human error and leads to quick and highly accurate follow-ups.
Add a new contact to the SendGrid contact list when a chat is initiated in Chat Plus.
When a chat is initiated in Chat Plus, this flow creates a contact in HubSpot. It enables the reduction of work hours and real-time reflection of chat user information. It helps minimize human errors and leads to swift and highly accurate follow-ups.
When a chat is initiated in Chat Plus, create a contact in HubSpot.
When a ticket is created in Chat Plus, this flow adds the ticket information to Microsoft Excel. This not only facilitates the sharing and data analysis of inquiries that have been ticketed but also helps prevent transcription errors and omissions in registration.
When a ticket is created in Chat Plus, add the ticket information to Microsoft Excel.
Microsoft Teams
Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
see detailsTemplates
A flow bot that automatically starts at the end of each month and sends notifications via Teams. This flow bot can perform various automated processes through the flows added after the branch on the right side. *For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to spreadsheets, or regular data backup processing.
Activate the Flow Bot at the end of each month to notify Microsoft Teams.
You can add content posted in a specific room on Microsoft Teams to a Google Spreadsheet. By automating the transcription process, you can prevent human errors and improve work efficiency.
Add content posted in a specific room on Microsoft Teams to a Google Spreadsheet.
This is a business workflow that automatically adds members from Microsoft Teams posts to Google Workspace groups. It saves effort and streamlines group management.
Add members to a group in Google Workspace from content posted on Microsoft Teams.
No-Code API Actions
Executable API actions
Flowbot triggers
When a chat is received
When a chat is started
When a chat is ended
When a ticket is created
When a ticket is updated
When a message is sent to a channel
When a message is sent to a chat
When an event is added to the calendar
When a message with a file is sent to the channel
When a reply is posted in a specific message thread
Flowbot operations
Send Chat Message
Run Workflow
Upload File (Workflow)
Get dataset list
Get knowledge base tags
Create document from text
Get dataset details
Update Knowledge Base
Get Visitor Information
Send Message
Get teams
Get team members
Get channel list
Post a message to a channel
Send message to chat
Get chats
Create channel
Post a message to a channel (mention a channel)
Flowbot triggers
There is no action.
Flowbot operations
Send Chat MessageRun WorkflowUpload File (Workflow)Get dataset listGet knowledge base tagsCreate document from textGet dataset detailsUpdate Knowledge Base
Flowbot triggers
When a chat is receivedWhen a chat is startedWhen a chat is endedWhen a ticket is createdWhen a ticket is updated
Flowbot operations
Get Visitor InformationSend Message
Flowbot triggers
When a message is sent to a channelWhen a message is sent to a chatWhen an event is added to the calendarWhen a message with a file is sent to the channelWhen a reply is posted in a specific message thread
Flowbot operations
Get teamsGet team membersGet channel listPost a message to a channelSend message to chatGet chatsCreate channelPost a message to a channel (mention a channel)Create a calendar event (deprecated)Get user presenceReply to a message posted to a channelCreate a calendar eventGet folder informationDownload fileAdd member to teamGet replies to a specific messageGet messages in a specific channelGet user informationUpdate calendar eventGet events[For next page link] Get eventsCreate a teamDownload meeting recording dataGet meeting informationGet meeting recording listRequest approvalGet approval listCancel approvalMore inspiration for you
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